Value creation through trust in technological-mediated social participation

The socio‐technical model of trust The proposed model, which we advocate for be use as a design tool in informing the design of social participatory services, depicts trust as a construct informed by seven individual qualities. The model determines the extent to which one relates with one’s social and technical environment. This model, see Fig. 1, is based on the combination of the unification of Davis’s and Venkatesh’s technology acceptance models (Venkatesh et al. 2003), along with an extensive literature review on trust (Sousa and Lamas 2011), and was complemented with participatory design sessions (Sousa et al. 2011). The resulting model (after validation) takes into consideration certain observable qualities of trust that help to determine: